I’m not sure if management sees reviews but, regardless, security needs to be reviewed for attitude and treatment towards patrons. I can understand the aggression if you’re dealing with a belligerent drunk person but we weren’t that, we were following instructions. I left early due to this interaction when typically I stay until close. I have begun to go to the castle regularly, however, I have decided to take a good break due to this incident. Eventually we got the main entrance to communicate to her that this was okay. She then proceeded to be unnecessarily aggressive loudly stating that she’s seen *me* there before (I’ve been to the castle 3 times before with a large group of people with my wife included and only re-entered once) and that I should know where re-entry was. We had explained that we had re-entered through the main entry door and was told to enter through that exit. As we were about to do that, the woman at the door began to yell at us about how that wasn’t a re-entry point. My wife and I had stepped out and when we were ready to re-enter we were directed to re-enter through where we exited from. I’ve never had a problem with staff until last night. It’s very fun and moody and there’s a lot of great people.
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